Returns & Refunds
We want you to be completely satisfied with your purchase. Here's our return policy.
Return most items within 30 days of delivery for a full refund.
We provide free return shipping labels for most returns within Zimbabwe.
Start your return online and get step-by-step instructions.
✓ Returnable Items
- • Items in original condition with tags attached
- • Unopened electronics in original packaging
- • Books in sellable condition
- • Clothing and accessories (unworn, unwashed)
- • Home goods in original packaging
- • Items returned within 30 days
✗ Non-Returnable Items
- • Personalized or custom-made items
- • Perishable goods and food items
- • Intimate apparel and swimwear
- • Digital downloads and gift cards
- • Items damaged by misuse
- • Items returned after 30 days
Start Your Return
Log into your account and go to "My Orders" to start a return request, or contact our customer service team.
Print Return Label
We'll email you a prepaid return shipping label. Print it and attach it to your package.
Package Your Items
Pack items securely in the original packaging if possible. Include all accessories and documentation.
Ship Your Return
Drop off your package at any authorized shipping location or schedule a pickup.
Get Your Refund
Once we receive and process your return, we'll issue a refund to your original payment method within 5-7 business days.
We currently don't offer direct exchanges. To exchange an item:
- Return the original item following our return process
- Place a new order for the item you want
- We'll process your refund once we receive the returned item
Tip: To ensure the item you want is still available, consider placing the new order before returning the original item.
If you have questions about returns or need assistance with your return, our customer service team is here to help.