Returns & Exchanges
We want you to be completely satisfied with your purchase. Here's everything you need to know about returns and exchanges.
Return Window
You have 30 days from delivery to return most items
Return Shipping
We provide prepaid return labels for your convenience
Refund Processing
Refunds processed within 5-7 business days of receipt
How to Return an Item
Log into your account and select the item you want to return from your order history.
Download and print the prepaid return shipping label we provide.
Pack the item securely in original packaging and attach the return label.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Return Conditions
- Items in original condition with tags attached
- Unopened electronics in original packaging
- Clothing and accessories unworn and unwashed
- Books in sellable condition
- Home goods unused and in original packaging
- Personalized or customized items
- Perishable goods and food items
- Intimate apparel and swimwear
- Digital downloads and gift cards
- Items damaged by misuse
Exchanges
Exchange Process
- • Select "Exchange" when initiating your return
- • Choose your preferred size or color
- • We'll send the new item once we receive your return
- • No additional shipping charges for exchanges
Exchange Limitations
- • Exchanges must be for the same product
- • Price differences may apply for different variants
- • Subject to availability of requested item
- • Same 30-day return window applies
Refund Information
• Refunds issued to original payment method
• Credit card refunds: 5-7 business days
• Mobile money refunds: 1-3 business days
• Bank transfer refunds: 3-5 business days
• Original shipping costs are non-refundable
• Items not in original condition may incur restocking fee
• Return shipping is free for defective items
• Full refund for items returned in original condition
Need Help with Your Return?
Our customer service team is here to help with any questions about returns or exchanges.