How can we help you?
Find answers to common questions or get in touch with our support team.
Payment Issues
Get help with payments and refunds
Frequently Asked Questions
How long does shipping take?
Standard shipping takes 3-5 business days within Zimbabwe. Express shipping is available for 1-2 business days.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email and SMS.
What if my order is damaged?
We offer free returns and exchanges for damaged items within 30 days of delivery.
What payment methods do you accept?
We accept EcoCash, OneMoney, Visa/Mastercard, GhostFund wallet, and Cash on Delivery.
Is my payment information secure?
Yes, all payments are processed securely using industry-standard encryption.
Can I get a refund?
Refunds are processed within 5-7 business days to your original payment method.
Do I need an account to shop?
You can browse without an account, but you'll need one to make purchases and track orders.
How do I reset my password?
Click 'Forgot Password' on the login page and follow the instructions sent to your email.
How do loyalty points work?
Earn 1 point for every $1 spent. 100 points = $5 discount on future purchases.
How do I become a vendor?
Apply through our vendor registration page. We'll review your application within 2-3 business days.
What are the seller fees?
We charge a competitive commission rate that varies by category. No upfront fees.
How do I get paid?
Payments are processed weekly to your registered mobile money or bank account.
Still need help?
Live Chat
Chat with our support team
Phone Support
+263 77 123 4567
Email Support
support@elva-cornet.com