Privacy Policy
Last updated: 2/2/2026
We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us, such as when you:
- Create an account or update your profile
- Make a purchase or place an order
- Contact us for customer support
- Subscribe to our newsletter or marketing communications
- Apply to become a vendor on our platform
1.2 Automatically Collected Information
When you use our Platform, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage information (pages visited, time spent, click patterns)
- Location information (general geographic location)
- Cookies and similar tracking technologies
1.3 Payment Information
Payment information is processed by our secure payment partners (EcoCash, OneMoney, GhostFund). We do not store complete payment card details on our servers.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Process and fulfill orders
- Manage your account
- Provide customer support
- Send order confirmations and updates
Communication
- Send promotional emails (with consent)
- Notify about account changes
- Respond to inquiries
- Send security alerts
Platform Improvement
- Analyze usage patterns
- Improve user experience
- Develop new features
- Prevent fraud and abuse
Legal Compliance
- Comply with legal obligations
- Enforce our terms of service
- Protect rights and safety
- Resolve disputes
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who help us operate our Platform, including payment processors, shipping companies, and email service providers.
3.2 Vendors
When you purchase from a vendor, we share necessary order information (name, address, order details) to fulfill your purchase.
3.3 Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure data storage and backup systems
- Regular security updates and patches
- Access controls and authentication
Organizational Measures
- Employee training on data protection
- Limited access to personal information
- Regular security audits and assessments
- Incident response procedures
5. Your Rights and Choices
You have certain rights regarding your personal information:
Access and Portability
You can access and download your personal information through your account settings.
Correction and Updates
You can update your personal information at any time through your account profile.
Deletion
You can request deletion of your account and personal information by contacting our support team.
Marketing Communications
You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
Required for basic site functionality
Help us understand how you use our site
Used to show relevant advertisements
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Until you delete your account or request deletion
- Order history: 7 years for tax and legal compliance
- Marketing preferences: Until you unsubscribe or delete your account
- Support communications: 3 years for quality assurance
8. International Transfers
Your information may be transferred to and processed in countries other than Zimbabwe. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
9. Children's Privacy
Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@elva-cornet.com
Phone: +263 77 123 4567
Address: Harare, Zimbabwe
We will respond to your inquiry within 30 days.